At Gharsan, we strive to provide the best services and products to our customers, which is why we ensure to offer an exchange and return policy according to the following conditions:
1- Exchange and Return Period:
Customers can initiate an exchange or return within a period not exceeding 7 days from the date of product receipt.
2- Exchange and Return Conditions:
- The product must be in good condition and unused.
- The original purchase invoice must be provided with the product.
- The product must be in its original packaging and in good, undamaged condition.
- Exchange and return do not apply to gifts, special products, or products purchased during special offers.
3- Exchange and Return Procedures:
- Customers must contact the customer service team via email or phone to determine the exchange or return procedures and schedule a product pickup.
- After confirming the exchange or return process, the product must be sent to our designated address.
- Customers are responsible for the shipping costs for returns and exchanges.
4- Refund:
- The paid amount will be refunded after receiving the product, confirming its good condition, and verifying the above conditions.
- The refunded amount will be processed using the same payment method used for the purchase.
At Gharsan, we are committed to providing high-quality services and ensuring our customers' complete satisfaction with our products. For more information or inquiries, please contact our customer service team.
